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How to make your clients feel safe (and grow your bookings)

Standing out as a safe and trustworthy practitioner is incredibly important in an uncertain and fearful world. And it's not just about the experience your clients have when they see you... because feeling UNsafe or UNcertain can block them before they even book in! So how can you change the game, and create feelings of safety and certainty with people BEFORE they come through your door? Put these practical steps in place and you can multiply your bookings and retention.

James & Elicia Crook

About the speakers

Together, Elicia and James Crook are business coaches and mentors for Massage and Wellness Professionals to help them run and grow a successful business and enjoy a fulfilling, passionate and impactful life. They are the authors of the Amazon Best Seller “Fully Booked Without Burnout” and run the 6 Figure Business Mastery program. Elicia is a massage therapist for 19 years who grew her own clinic to employ up to 7 staff seeing 100+ clients a week, and who taught massage and business units at tertiary level. James ran a digital marketing agency for nearly 2 decades and is a sought-after speaker and trainer. Together, Elicia and James have created the Fully Booked Framework and share their experiences with massage and wellness professionals across the world.

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